The redesign was informed by a yearlong research effort that included surveys, focus groups and in-depth analysis of website ...

I saw up close at MySpace what everyone is now learning from YouTube: users vote with their behavior, not with their loyalty.

Automating underwriting, servicing and routine tasks frees banks and lenders to focus on real conversations with customers.

Editor's Note: This article has been updated on August 28, 2023 to include new data and information. In the digital age, the way a product or service feels to users can make or break its success. At ...

Growing a business in any industry today is all about the user experience (UX). You have one chance to make a good first impression on your users, and when something isn't right, word travels fast. At ...

Google's Pixel lineup of phones are packed with smart features - but a few setting tweaks can make them even better.

As economic pressures intensify and budget cuts become a harsh reality, many organizations face difficult decisions about where to allocate resources. In these challenging times, the ROI of user ...

Product and User Experience Design students work on physical products in the workshop. The new program combines physical and digital elements of user experience. (Katelyn Dayley) BYU’s industrial ...

Think about the last time you ate at a restaurant. What cuisine did it serve? What made you to choose that particular restaurant? What was your first impression as you walked in? Were you asked to ...

In her professional life, coauthor Lauren Stara has worked for three architectural firms, one zoo, one multinational corporation, two museums, five universities, three public libraries, and one state ...