Exporting and querying External Contacts
Export all Curated External Contacts which belongs to the specified Division or to specified External Organizations the user has access to Request body
Fine-Grained Access Control - developer.genesys.cloud
User objects support divisions, which means that the user profile data will "be in" a division. It's very important to understand that this does not control what that user can do; rather it controls …
Create External Contacts with API - developer.genesys.cloud
Introduction External Contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and organization …
Create a social listening topic and open data ingestion rule
{ "name": "Open Social Topic", "description": "A social listening topic for open social messages", "divisionId": "ID-OF-AN-EXISTING-DIVISION" }
Genesys Cloud Developer Center
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Identity Resolution
All newly created integrations point to '*' division, which means contacts are visible across all divisions. If you'd like to assign new contacts to a specific division, or divisions, this …
Conversation participant attributes search
Supported query types Supported query types for searching against the startTime and endTime fields: DATE_RANGE Enter an ISO 8601 formatted date in both the startValue and endValue …
Data Tables - developer.genesys.cloud
When you use the endpoint GET /api/v2/flows/datatables/{datatableId} to get a data table, the table id, name, and division are returned by default. To view schema information for the table, …
API Explorer - developer.genesys.cloud
Developer-focused guides, tutorials, API Documentation, videos, and more for Genesys Cloud
Introduction to the Genesys Cloud Skill Expression Groups
Nov 9, 2022 · When a division is applied to a Genesys Cloud asset (e.g. a Queue, Flow, etc..), it means that a resource is only "visible" to members of that division. However, it should be not …